1.Due to the factory’s error, the specifications of the power cords included in the package are American power cords. Please don’t worry, we will resend the US-to-European adapters. If you receive the goods, please confirm the power cord specifications and promptly contact us. We can accept compensation of 5-10 dollars if you are not willing to wait for the reissue time.
2.About packaging: Our products are shipped directly from the factory to the warehouse after being packaged. When we receive the order, the warehouse will send the product to the customer’s address as soon as possible. If you encounter packaging damage after receiving the package, please Refuse to sign for the package, and contact our online customer service to help you resend the package.
3.Product system installation and keyboard stickers: If you need keyboard stickers in other languages, please contact our online customer service, we can help you order suitable keyboard stickers. The system language defaults to English. If you need to change to another language, please contact our online technical support, we hope to help you solve all problems.
4.Regarding the product warranty: when you receive the product, please check the appearance of the product first, and then you can directly turn on the product to test the performance of the product. If you find any performance problems, please contact online technical support in time, our product warranty time For one year, you need to contact us to register the problem the first time you encounter a problem, and we will negotiate and help you deal with all problems together. If it is a situation that needs to be sent back to the factory for repair, you may need to pay the logistics cost of the return. We will also bear the logistics cost of resending it to you after the repair.
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