{"id":159471,"date":"2022-03-08T01:02:15","date_gmt":"2022-03-08T01:02:15","guid":{"rendered":"https:\/\/shop1-v1000.prodesigner.us\/?page_id=159471"},"modified":"2022-03-08T01:02:15","modified_gmt":"2022-03-08T01:02:15","slug":"faqs","status":"publish","type":"page","link":"https:\/\/atgr.com\/faqs\/","title":{"rendered":"Faqs"},"content":{"rendered":"

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[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=”yes” css_animation=”fadeIn” css=”.vc_custom_1494510617612{margin-right: -50px !important;margin-left: -50px !important;}”][vc_column css=”.vc_custom_1496938621896{margin-bottom: 20px !important;border-right-width: 1px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;border-right-color: #e8e8e8 !important;border-right-style: solid !important;}” offset=”vc_col-lg-6 vc_col-md-6″]\n\t\t

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SHOPPING INFORMATION<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t[vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”How do I make an order on your website?” tab_id=”1484652030151-41d816a1-ec06″][vc_column_text text_larger=”no” woodmart_inline=”no”]Making an order with Our Website is very simple, just find the products you would like to order using either the search bar or by using the navigation bar at the top. Add the products to your cart, and then checkout![\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I place an order over the phone?” tab_id=”1484652030190-407b08ef-5de7″][vc_column_text text_larger=”no” woodmart_inline=”no”]Yes, if you wish to make an order over the phone simply call us on +1 469-835-7078 and we’ll happily place your order for you, as well as answering any questions that you may have.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What is the availability of the products on your site?” tab_id=”1484652030219-c6960c7e-ee62″][vc_column_text text_larger=”no”]We stock over 14,000 products on website, but on the rare chance that we have sold out of the product that you want, we can offer you either a full refund, or we will source it from elsewhere within a week, guaranteed.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What payment methods are available?” tab_id=”1484652030238-302a2c7c-fe6f”][vc_column_text text_larger=”no”]We accept all cards – Maestro, Visa, American Express, Mastercard. You can either pay via our website using PayPal or by phone.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do I change or cancel my order?” tab_id=”1484652030262-e10da133-51b0″][vc_column_text text_larger=”no” woodmart_inline=”no”]<\/span>If your order has not yet been picked by our warehouse team call or email us within at least 48 hours of placing your order and you can change or cancel your order for a full refund.<\/span><\/p>\n

If your item has already been picked by our warehouse you can simply refuse to accept it when it arrives & it will be sent back to us. There will be a fee of $15 to return it back to us (charged by our couriers). To read in more detail visit our Delivery & Returns page.<\/span>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][vc_column css=”.vc_custom_1496938627545{margin-bottom: 20px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;}” offset=”vc_col-lg-6 vc_col-md-6″]\n\t\t

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SHIPPING &amp; DELIVERY<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t[vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”How do I track my order?” tab_id=”1″][vc_column_text text_larger=”no”]Once your order has been fulfilled within our warehouse you will receive an email with your tracking number and a weblink to follow the entire process of your order, and to keep you in the loop. You can also track your order via your account section.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How soon will my order be delivered?” tab_id=”1484056430132-f06cc1b5-a7ca”][vc_column_text text_larger=”no” woodmart_inline=”no”]Here at Our Website we are very proud of our delivery time. We do our best to dispatch all orders as quickly as possible and you should expect your delivery within 5 working days from the date it was placed, or within 3 working days if you have selected the express shipping option.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What if I’m not home when my order arrives?” tab_id=”1484049984302-e0b553b6-82dc”][vc_column_text text_larger=”no”]Our couriers provide 3 delivery attempts before taking the parcel to their depots, but we understand you can\u2019t put your life on hold waiting for your items to arrive, that\u2019s why you can specify delivery information at checkout. This means you can give specific instructions regarding where to leave your parcel if you\u2019re not home. With a neighbor? By the back door? Under the plant pot?[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What do I do if my order is late or even lost?” tab_id=”1484057271889-b3b2ad15-15f7″][vc_column_text text_larger=”no” woodmart_inline=”no”]If your item does not arrive within 72 hours of it being dispatched, please email us\u00a0 using the Contact Form or call us with your order number and we will carry out an investigation with our courier to find out exactly where your parcel is. We will send out a replacement product immediately if the courier is at fault. For more details see our Terms and Conditions page.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What do I do if I have been sent the wrong item?” tab_id=”1484056425804-e857e9fe-0c57″][vc_column_text text_larger=”no” woodmart_inline=”no”]All the parcels are carefully packed by our delivery team and then double checked but in the unlikely event you end up with a different item call or email us on +1 469-835-7078. Leave the parcel in the exact condition it arrived and post it back to us or we will arrange for collection with our courier. We will send you a new item immediately.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/span><\/p>\n

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